Interactive Voice Response Utility


Interactive Voice Response Utility

The IVR Utility supplied by NextGen TCS provides data from NextGen Practice Management to an Interactive Voice Response (IVR) vendor. This data includes but is not limited to NextGen Practice Management Appointment Reminders.

This interface exports a file used by the IVR vendor to make phone calls. Most commonly this is used to remind patients of a pending appointment but can also be used to in a variety of other scenarios where a call to the patient is appropriate. A dynamic filter allows the client to control the inclusion or exclusion of who gets notified and when. This includes being able to control at the Practice or Location level all the way down to the Resource or individual Patient Level the notification settings.

The bidirectional interface (IVRU Import) creates an appointment note displaying the call result and call date/time. It can also confirm appointments within NextGen Practice Management based on the call results. Please note that the IVRU will not cancel nor reschedule appointments.

Clients currently use the IVRU to generate reports for vendors such as PhoneTree, Televox, and Enghouse, and can typically be configured to work with other vendors as well. Please open a support case for more information.

To purchase the IVRU, please submit a NextGen Healthcare Success Community request and we will provide a quote.

If you have purchased the IVRU and have not received a license key, please submit a NextGen Healthcare Success Community request and we will provide a license key as soon as possible.

To download and install the latest version on your machine, click the INSTALL link below.

Download Latest Version:  1.5.1
August 2, 2019
Team R&D
August 2, 2019
  • Fixed bug in Import Reactions - Task Type drop down box
  • Fixed bug in Import Reactions - Task Assignment Exceptions
IVRU - v. 1.5.x
November 17, 2015
  • ( Holiday Scheduling Fix - Some holidays were getting ignored in previous versions
  • ( Ordered File Definition download list
  • ( Concurrency issues addressed during simultaneous scheduled exports
  • ( Import Schedule Edit - Minutes were not being saved
  • ( Import Appt Note Bug - proper default if not specified.
  • ( Ability to specify subject for Appointment Notes
  • ( Import Save Bug – Practice now saving in BBP
  • ( Export Filter Improvements (Check Box for Multi-select)
IVRU - v. 1.4.x
February 10, 2015
  • ( Better error logging during Import
  • ( Allow edit of Task Subject - removed Task Instructions
  • ( Fixed issue with Import Tasks putting wrong information into Appointment Task
  • (v. Allow task assignments to select their own NextGen Task Type
  • (v. On first run of Export - when staging table is created, that dataset is preserved (previously procedure was called twice)
  • (v. Added Import / Export functionality on Export Part grid for easier management of large volumes of filter data
  • (v. Changed style of Export lists for clarity
  • (v. Ordered items alphabetically in Export Part Tree
  • (v. Larger default SQL Time Out
  • (v. Couple new settings available that impact Import / Export behavior
  • (v. Ability to run standard import procedure to limit needed "custom scripts"
  • (v. Advanced Bbp Support option - Customize Bbp Jobs
IVRU - v. 1.3.x
November 10, 2014
  • (v. Modified Sig Events Logging
  • (v. Addressed Proxy Authentication issues via command line
  • (v. Ability to add Account Notes during Import
  • (v. Ability to add Person Notes during Import
  • (v. Better listing on Export and Import screens to show the items that are active or not
  • (v. Added conditional images on Import and Export Definition lists

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